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“The response from everyone has been incredible,” says Hilary DeCarlo, Marketing Manager. Everyone -- the doctors, the patients, and the whole staff -- love the new space.” 
According to Laural Ruggles, VP of Marketing and Community Health Improvement, the reason all of the physical changes are being made to the hospital is to improve patient care. “Having all of the diagnostic testing services together and having a separate entrance and waiting area really helps make the experience better for everyone,” she says.
Diagnostic Imaging includes such services as radiology, ultrasound, nuclear medicine, DEXA bone scanning, CT, mammography, cardiovascular imaging and MRI. Since everything is digital, the information gathered by the technologists can be easily transmitted to anyone in the hospital who needs it. In fact, the entire Information Services department of NVRH has a new home as part of the renovations, and it has the same comfortable, bright atmosphere as the Diagnostic Imaging area. Says DeCarlo, “These folks are so excited to finally have windows! Before, they could never see daylight. The electronic medical records system is state of the art now, thanks to our Information Services Department.”
The last renovation project in this phase is the Day Surgery area. Like Diagnostic Imaging, Day Surgery is one of the most utilized services in the hospital. “More and more, people are having procedures done that don’t require an overnight stay in the hospital,” says Ruggles. “The old Day Surgery area was really small and cramped, but the new area has its own waiting room and plenty of privacy for patients.”
“As a not-for-profit hospital, our mission is to serve the community,” says Ruggles. “There are always more projects on the wish list that we’ll start to work on.”
NVRH is located in St. Johnsbury, on Hospital Drive just off Route 5 and near exit 22 of Interstate 91.
